We make hospitality technology work. Your entire tech stack — POS, payments, ordering, kitchen, rostering, inventory, accounting, loyalty, networking, hardware and support — from one partner, start to finish.
From front of house to back, we've got you covered. We scope, supply, install, integrate and support every system your venue runs on.
01
Point of sale that keeps up when the room is full. We spec, install and integrate Lightspeed, Square and Nomni, then layer in QR and online ordering through Bopple and Bite. Deliverect and Doshii tie every channel back into one system, so nothing falls through the cracks. Running a food truck or a festival stall instead of a fixed venue? We set up mobile-ready kits like Abacus Go so you can take orders and card payments anywhere the crowd is.
02
Connectivity that holds up from the pass to the courtyard. Business grade NBN and fibre internet, 4G failover, guest Wi-Fi and structured cabling, built for venues that genuinely cannot afford downtime.
03
Staff, stock and margins kept honest. Rostering, purchasing, inventory and loyalty tools that sync straight back to your POS, so the numbers on your screen are the numbers that are actually true.
04
Eyes on your venue from anywhere. We install Ubiquiti camera systems with remote viewing, POS overlay and secure cloud storage, so footage is safe and accessible from your phone even if something happens to the hardware on site.
05
One number to call for everything technical — phone, email or live chat, whichever suits how you work. On-site callouts when hardware needs hands, remote monitoring and same day response when it doesn't, plus menu management, staff training and CSP retainer plans for venues that want support on tap year-round.
When a venue needs more than a standard install, we bring in the specialist side of the business.
A full audit of your venue's connectivity and hardware before we recommend a thing, so any investment matches what your space actually needs.
A dedicated WhatsApp group with our team for fast, informal updates during bigger projects — no ticket portal, just a message.
Camera placement planned around your floor plan and blind spots, not guesswork, so coverage matches how your venue actually runs.
Tech planned in from the start of a fit-out or renovation — power, cabling and hardware placement sorted before the tradies arrive.
Ongoing advice as your venue grows — from choosing your next platform to planning tech for a second site.
This full-service model — delivered by a single point of contact with deep hospitality operations expertise — is what sets us apart from going direct to a vendor.
Menu management clients get their own Innovators Direct-branded portal — a clean, professional interface for managing accounts and requests. The operational complexity powering it stays completely invisible.
Building, updating and maintaining menus across POS, online ordering and delivery platforms. Keeping every channel consistent and accurate is ongoing work most vendors leave entirely to you.
Automated reporting, end-of-day reconciliation and accounting integrations, so your numbers stay accurate without manual effort at month end.
These are the services that turn a technology reseller into a true operations partner.
Great hospitality tech is only great if it actually works when the room is full. Since 2014, Innovators Direct has helped venues across South-East Queensland choose, install, configure and support the technology that keeps service smooth and margins healthy.
We're not a call centre and we're not resellers reading off a spec sheet. Our founder spent 14 years in hotels, cafes, restaurants and bars before starting this company, so we know what a printer failure mid-service feels like. We use the tools we recommend in our own venues every day.
Your technology and operations partner — not just a POS reseller. One point of contact, everything you need, nothing you don't.
We've dealt with internet outages, printer failures and POS crashes mid-service. That's why our process starts with listening, not selling.
We start with a chat over your regular drink order. We dig into what's slowing your service down, where you want to take the venue, and pinpoint exactly what you need — like a toothpick through a martini olive. No jargon, no upselling.
We install the right hardware and the right mix of platforms for your venue, tune everything to your workflows, and train you and your team on the new gear. Then we stay close while your venue starts pumping.
We check in, top up training, and get your systems perfectly dialled in. Once everything's humming, we go on standby and let you get back to doing what you do best.
From a single coffee cart to a 100-site group, from a brand-new concept to an established institution — if you serve customers, we can help your tech keep up.
We use hard-won experience and genuine tech know-how to uncover the improvements that make your customers' experience effortless.
We track the latest technologies so you don't have to. We taste-test first, so nothing comes to you half-baked.
We tailor the tech mix to exactly what you need. Everything you need, nothing you don't. Less mess, less waste, full flavour.
Decades in the hospitality game as staff, managers and owners means we speak your language — and we know how much keeping customers happy really matters.
We're not a faceless helpline. We have people ready to come and support you in person, on site, with your full tech stack.
Work with us and you deal with one partner for all your technology needs. No finger-pointing, no runaround.
We're a hands-on team of hospitality and tech people who've lived both sides of the pass. When you call, you get a real person who knows your setup — not a ticket number.
Spent 14 years across hotels, cafes, restaurants and bars before founding Innovators Direct in 2014. Still uses the tech we recommend in his own venues every day.
Leads our support and operations crew, making sure every venue gets looked after long after install day.
Keeps the whole operation running smoothly and is often your first friendly point of contact.
Handles installs, configuration and on-site work so your gear is dialled in and service-ready.
On hand for day-to-day tech support, keeping your systems humming through service.
Leads digital marketing and growth, keeping the brand, content and campaigns working as hard as the tech does.
Tell us a bit about your venue and what's holding up your service. We'll be in touch to talk it through — over your regular drink order, if you're local.
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